Frequently asked questions

Here you'll find answers to the most common questions about our airport transfer services. From how to book, to what happens if your flight is delayed. We want you to travel with confidence and without uncertainty.
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I can't find the street in the search engine
In origin and destination you will only find streets of Valencia city, if you do not find the Hotel, or place, you must write and select the CITY of Origin or Destination; in the last step of the reservation (step 4) you have a box to indicate the exact address.
Fill in all fields, type and select in the origin and destination dropdowns and fill in the passenger and date of departure fields.
The booking engine only allows reservations with a minimum of 4 hours in advance, after 22:00h it does not allow reservations for before 09:00h the following day.
With our Meet & Greet service, if you give us your flight number when you book an airport taxi, we can track your flight and set the pick-up time automatically. When the plane lands, the driver will wait for you for 60 minutes. This gives you plenty of time to get through security, collect your luggage and get to the arrivals hall to meet your driver.

Our prices include all taxes, tips and tolls. If you book a taxi from the airport, our standard prices include a meet and greet service. This means that we will track your flight and wait for you for 60 minutes after you land. If you book a taxi to the airport, or from any non-airport pick-up point, the driver will wait for you for 15 minutes from the agreed pick-up time. Special requests or changes to the itinerary may incur additional charges. The final price may vary depending on the pick-up time indicated in the booking, which will be indicated in step 3 just before finalising the booking. You can pay directly to the driver by cash or credit card. You can also pay via bank transfer or Bizum. Everything is confirmed and agreed in advance so there are no surprises and you don't have to worry when you arrive. We currently accept Visa, American Express, Mastercard and all major debit cards...

No, in principle you can only book the outward journey, check if it is possible to book the return journey.

The final price may vary depending on the pick up time indicated in the reservation, in step 3 just before finalizing the reservation, it will be indicated.

Yes, you can cancel your booking without cancellation fees at any time, please let us know via WhatsApp as soon as possible.

Please contact us as soon as possible via WhatsApp, the driver will wait for you for as long as necessary and will inform you where to make a claim in case of lost luggage.

The limit per person, for all vehicle types, is one standard suitcase (approximately 70cm high, 47cm wide and 21cm deep), as well as one small piece of hand luggage. Please note that your hand luggage will be transported in the vehicle with you, so it must be of a suitable size for the vehicle. For safety and hygiene reasons, we cannot transport pets if they are not correctly placed in their carrier, they can never be transported next to passengers or on the seats of the vehicle, if your pet and carrier is bulky, please contact us in advance to check availability.